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Information Systems, Systems Engineer – Lead Messaging Engineer

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on us for their most challenging legal and business matters. From offices in the world’s key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions.
Job title
Information Systems, Systems Engineer – Lead Messaging Engineer
New York
Information Systems
Reports to

Director, Systems Engineering, New York Office

Work Schedule

Monday through Friday; various shifts as assigned (additional hours as required; flexible schedules, weekends and after hours availability necessary at times).

Position Summary

The Messaging Engineers are responsible for designing, implementing, and maintaining all aspects of the Firm’s messaging infrastructure.  As part of the larger Systems Engineering Team, traditional Systems Administrator experience required.

Driving change through technical leadership, the Lead Engineer will interface with both business and technology stakeholders to evolve the messaging infrastructure.

Essentials Duties and Responsibilities

Typical responsibilities include, but are not limited to, the following:

  • Design, development, and implementation of Microsoft Exchange infrastructure in accordance with firm requirements, budgetary considerations, recommendations, and best practices.
  • Gather and analyze performance metrices for sizing/design and troubleshooting purposes.
  • Document global Messaging infrastructure, including Exchange Database Availability Groups, replication failover patterns, and SMTP routing between systems.
  • Develop and test disaster recovery protocols for various messaging components including MS Exchange and Cisco IronPort.
  • Interface with tier 3 MS Product support to escalate and troubleshoot high priority cases.
  • Integrating MS Exchange with third party systems; Zoom, other business applications.
  • Building RBAC permissions models to customize permissions for different staff roles and least privileged service accounts.
  • Troubleshoot email delivery, message hygiene, and general client email issues.
  • Collaborate with information security and other technology disciplines to ensure secure messaging both in transit and at rest.
  • Monitor various messaging components, including but not limited to, Exchange, IronPort, Cicso APP, and ScanMail.
  • Design, maintain, and troubleshoot Exchange multi-protocol client/server communications.
  • Design, build, and maintain Exchange load balancing infrastructure using NetScaler.
  • Monitor and maintain Mobile Device Management platforms, currently MobileIron.
  • Creating and maintaining scripts (PowerShell, PERL, etc.) and scheduled tasks to automate routine tasks and configurations.
  • As part of the larger Systems Engineering team, participation in periodic weekly 24/7 on-call rotation.
  • Experience administering and troubleshooting Windows Server 2012/2016/2019, RHEL, VMWare, and Windows 10.
  • Configuring and troubleshooting core services including DNS, DHCP, GPO, etc.
  • Working closely with IS Operations and Networking to achieve optimal performance of supported technologies.
Qualifications / Position Requirements
  • Very strong technical skills, attention to detail, and excellent oral and written communication skills. 
  • Strong ability to create and maintain detailed system documentation. 
  • Must be a creative thinker with proven problem-solving ability.
  • Strong interpersonal skills, including demonstrated ability to work in a highly collaborative flat organization.
Education and/or Experience
  • Bachelor’s degree in related field preferred.
  • 7+ years related experience required.
  • Experience at a large law firm or professional services organization strongly preferred.

The expected base salary for this position ranges from $165,000 - $220,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, anticipated assignment, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.

To apply, please email a resume and cover letter.

Apply by email
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.