Top of page

Business Development, Coordinator – CRM

Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on us for their most challenging legal and business matters. From offices in the world’s key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions.
Job title
Business Development, Coordinator – CRM
New York
Business Development
Reports to

Manager, Digital Marketing

Work Schedule

Monday through Friday, 9:30 am – 5:30 pm (overtime as required)

Position Summary

The Client Relationship Management (CRM) Coordinator is the primary gatekeeper for data in the firm’s marketing database, InterAction. Data includes client/prospect contact information and business development activity related to those individuals. This role focuses on InterAction support for assistants, data quality, list maintenance and data processing.

Essentials Duties and Responsibilities

Typical responsibilities include, but are not limited to, the following:

  • Serve as the lead resource for InterAction support tasks (providing guidance to assistants via phone/email, investigating errors, etc.).
  • On a weekly basis, review business development activities entered by assistants and other users and correct/merge activity data as needed.
  • Assist with data quality initiatives for key distribution lists (adding missing data, researching invalid/missing emails, etc.).
  • Lead InterAction trainings for administrative assistants and Business Development colleagues.
  • On an ongoing basis, research and merge duplicate contacts in InterAction.
  • Assist with creating searches and reports for Business Development initiatives, for use in client/prospect research.
  • Maintain target lists of clients and prospects, adding/removing contacts as needed.
  • Assist with the testing of software and technical upgrades and report issues to InterAction and Information Systems teams.
  • Assist with the full-scale cleanup of the CRM, archiving stagnant people/company records and backing up/deleting outdated lists/searches.
  • Provide back up support to draft and distribute client updates and newsletters for distribution to contacts on InterAction marketing lists using the firm’s email marketing software, Vuture.
  • Special projects, as assigned by the Digital Marketing Manager and/or Director, Marketing Operations.
Qualifications / Position Requirements
  • Skilled in use of Microsoft Excel (including data organization, chats, and pivot tables)
  • Superb attention to detail
  • Ability to multi-task in a deadline-driven environment
  • Excellent written and verbal communication skills
  • Excellent time-management skills, with a proactive approach to anticipating obstacles
  • Passion for customer support, teaching best practices, and sharing the value of marketing technology
  • Keen interest in leveraging technology to increase efficiencies and improve internal processes
Education and/or Experience
  • Bachelor's degree
  • 2-3 years of experience working in a professional services environment preferred

The expected base salary for this position ranges from $70,000 - $85,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.

To apply, please email a resume and cover letter.

Apply by email
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.